All cancellations must be made 24 hours prior to pick up time. So that we may continue to offer our competitive rates and high quality of service, we ask our clients to understand that no shows and last minute cancellations not only cost the company and our drivers time and money, but our clients as well. Please note our specific policies for your type of reservation. Cancellations for local airport transfers must be made 24 hours prior to the pick up time. Cancellation for stretch limousine must be made 24 hours prior to the pick up time. Cancellations for charters, out of town reservations, mountain area transportation, and resort trips must be made 24 hours prior to the pick up time. Cancellations within the allotted 24 hour frames are entitled to a full refund of the base rate. Cancellation and processing fee of 20% of the base rate will be non-refundable. Due to round trip discounts, after initial run is complete on round trip reservations, the return trip charges will be non-refundable. Holidays are excluded, all charges and fees including drivers anticipated gratuity are non-refundable for cancellations regarding reservations falling on holidays. * Note: For all cancellation less than 24 hours prior to the pick up time, it will be a full charge for the reservation.